To provide a high level of service to all our clients that we serve in a given day, the following policies have been put in place to ensure that clients have an understanding of what to expect should the unexpected happen.
Every effort will be made to ensure that service begins within the estimated time frame of the scheduled service. Scheduling service closer to the beginning of the day will help ensure deviations to the start time are minimized. Please keep in mind that these times may change due to weather and/or accidents.
Rosa's Cleaning Services will attempt to accommodate (but cannot guarantee) an adjustment to the scheduled time of service should this be requested by the customer. Change requests should be communicated more than 48 hours in advance of the scheduled service (day and time) to avoid the cancellation fee if a change cannot be accommodated and the service for that day must be cancelled.
We understand that circumstances may change unexpectedly, and rescheduling may need to be made. We will try our best to reschedule during the same week, but it is not guaranteed. Skipped services will be as follows; a skipped weekly cleaning will be charged at your bi-weekly cleaning price on the following cleaning only, bi-weekly cleanings will be charged at your monthly cleaning price and so on.
Cancellation of scheduled services must be made more than 48 hours in advance of the scheduled service to avoid incurring a cancellation fee. Cancellation within 48 hours of the scheduled service will incur a $50 cancellation fee. Cancellation on the day of scheduled service will incur a cancellation fee of 50% of the quoted service.
Where the service providers arrive and the property is not accessible, and it is not possible for the client to provide access in a timely manner, a cancellation fee of 50% of the quoted service will be incurred.
Rosa's Cleaning Services strives to maintain the highest levels of integrity and honesty. Trust is imperative in maintaining a solid client relationship. Rosa's Cleaning Services is appropriately bonded and insured for the services that we provide.
Sometimes, accidents happen despite the emphasis we put into our attention to detail and care for our clients’ property. Should an item be damaged or broken by a service provider or should there be concern that an item has been misplaced, lost, or stolen, please contact Isabel (owner) ideally within 24 hours of the service being performed so that the issues can be reviewed and addressed. Please do not discuss the issues directly with the service providers as they do not have all the information necessary to identify the appropriate solution.
Our service providers may also take pictures of items that they identify as possibly damaged or broken prior to being touched or moved, or should an item be damaged during the cleaning service. Such issues will be communicated to Isabel so that they may be discussed with the client.Payment is due at the time services are rendered (at the time-of-service completion for cash and check payments, on day of service for electronic payments such as Venmo will have a $5 transfer fee), no exceptions. A late payment fee of $10 may be added for any overdue payments. Arrangements may be made for payment on a monthly basis according to a provided invoice based on a long-standing relationship between Rosa's Cleaning Services and the client. Such arrangements would be incorporated on a case-by-case basis.
Arrangements for payments are only to be made directly with Rosa Dominguez. Cash or check payments may be left for collection by the service providers in a sealed envelope only. Arrangements can be made for other methods of electronic payment such as through a bank’s bill pay service, Zelle, Venmo etc.
Service providers may not wear shoe coverings or remove their shoes as this could cause a safety hazard, particularly when utilizing ladders or stepstools, and when traversing mopped surfaces. Service providers will have a pair of shoes that are only worn indoors.
Changes after estimateAny changes to the home after an estimate will require a new estimate. Changes include but are not limited to additional pets in the home, renovations in the home and/or changes from carpet to wood floors.
We ask if you place both your payment and tips together to please note there’s a tip included in payment. 100% of the tips go to the cleaning technicians.
For cancellations or rescheduling, please contact us at rosascleaning001@gmail.com. Thank you for your understanding and cooperation!
At Rosa's Cleaning Services, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
We may collect the following types of information:
Personal Information: Name, email address, phone number, billing address, and service details.
Payment Information: Billing details (securely processed by third-party payment providers).
Automated Data: IP address, browser type, and website activity through cookies and analytics tools.
We use your information to:
Provide and manage our cleaning services.
Process payments and send invoices.
Respond to inquiries and customer service requests.
Improve our website and services.
Send appointment reminders, promotions, or updates (opt-out available).
We take security measures to protect your personal data. However, no method of transmission over the internet is 100% secure.
We do not sell or rent your personal information. We may share it with:
Service Providers: Third-party companies that assist in business operations (e.g., payment processors).
Legal Compliance: If required by law or necessary to protect our business rights.
Our website uses cookies to enhance your experience and analyze traffic. You can adjust your browser settings to disable cookies.
You have the right to:
Request access, updates, or deletion of your personal data.
Opt out of marketing communications.
Ask how your data is used.
Our website may contain links to external sites. We are not responsible for their privacy policies or content.
We may update this policy from time to time. Any changes will be posted on this page with the updated effective date.
If you have any questions about our Privacy Policy, please contact us:
Email: rosascleaning001@gmail.com
Phone: (208) 922-0743
Address: 17747 Madison Road - Nampa, Idaho 83687